Can Jake tell callers which appliance brands we repair?

Yes. He reads the brands from your website or from the list you give him, such as Whirlpool, GE, Samsung, LG, Frigidaire and Maytag. When a caller has a brand you don't fix, he says so before booking, so no truck goes out to a job you would turn down.

Can Jake get the model number before my tech goes out?

Yes. During the call he texts the caller a link and asks for a photo of the model and serial sticker, inside the door or behind the bottom panel. The photo lands on the work order with the brand, the age and the symptom, so your tech can look up the part before he drives out.

How does Jake handle warranty calls on appliances?

He asks whether the appliance is under the maker's warranty or under your own repair warranty, and writes it on the work order. When a customer calls back about a repair you did, he books it as a warranty visit on your terms, such as 90 days on parts and labor at the sample El Paso shop.

Can Jake book a fridge that stopped cooling ahead of other jobs?

Yes. You set the rule and he follows it on every call. At the sample shop, a fridge that stopped cooling gets the first visit the next morning. He tells the caller to keep the doors shut, since a closed fridge keeps food safe about 4 hours, and texts you the work order.

Does Jake make sense for a one- or two-tech appliance shop?

Yes. He costs from $79 a month for 100 calls, setup takes about 15 minutes and you keep your number. You can forward every call, or only the ones you miss while you're on a job, and he books into his own calendar, Google Calendar, Jobber, Workiz or Housecall Pro.

Warm fridge? First visit tomorrow.

Jake is an answering service for appliance repair shops. He asks the brand and the symptom, gets the model sticker by text and books the visit. Try him as an El Paso shop.

Acme Appliance Repair

A sample appliance repair business in El Paso, Texas

Services: refrigerator repair, washer and dryer repair, oven and range repair, dishwasher repair, ice maker repair
Areas: El Paso, Horizon City, Socorro, Canutillo
Hours: Monday to Friday, 8 am to 6 pm; Saturday 9 am to 1 pm
Prices: The diagnostic visit is $85, credited to the repair. Most repairs are $150 to $400 with parts.

Calls are recorded. By talking, you accept the Terms and Privacy Policy.

The calls you get mid-repair.

An appliance tech's phone rings while he's behind a fridge or inside a washer. Four of those calls, start to finish.

Caller

The fridge is warm and it's full of groceries. The freezer still feels cold.

Jake

Keep the doors shut. A closed fridge keeps food safe about 4 hours, so move the milk and meat to a cooler with ice. I have you first thing tomorrow, 8 to 10.

Booked

9:40 pm
Fridge not cooling
Booked first visit Tuesday, 8 to 10 am
Caller
The fridge is warm and it's full of groceries. The freezer still feels cold.
Jake
Keep the doors shut. A closed fridge keeps food safe about 4 hours, so move the milk and meat to a cooler with ice. I have you first thing tomorrow, 8 to 10.
Booked
7:25 am
Washer won't drain
Booked Wednesday 10 am to 12, with both photos on the order
Caller
The washer stopped mid-load. It's full of water and a code is flashing.
Jake
Can I text you a link? Send me a photo of the code on the display and the sticker inside the door, so the tech knows the model before he comes.
Booked
12:15 pm
Call-out fee
Booked Thursday 2 to 4 pm
Caller
What do you charge just to come out and look at it?
Jake
The diagnostic visit is $85, and it's credited to the repair if you go ahead. Most repairs run $150 to $400 with parts. Thursday afternoon works?
Booked
5:20 pm
Repeat repair
Warranty visit booked Friday 9 to 11 am
Caller
You fixed my dryer last month and it's squealing again.
Jake
That repair is inside our 90-day warranty on parts and labor, so I'm booking it as a warranty visit. Is Friday morning good?
Warranty

An appliance technician kneeling at a front-load washer with its lower panel off, draining water from the pump into a pan

So the tech brings the right part.

Jake asks what a good dispatcher asks, so the tech knows the brand, the model and the symptom before he leaves the shop.

Which appliance, and what brand? If it's one you don't repair, the caller hears it now.
Can you text a photo of the model sticker? It's inside the door, on the frame or behind the bottom panel.
About how old is it, and is it still under the maker's warranty?
What is it doing, and is there an error code on the display?
For a dryer or a range: gas or electric?
Where does it sit: the kitchen, the garage, a stacked unit in a closet? Then the address and a gate code.

Work order

Caller: Marisol Ortega · (915) 555-0162
Job: Fridge not cooling, freezer still cold
Details: Whirlpool side-by-side, about 7 years old, out of warranty (sticker photo on the order)
Address: 11820 Pebble Hills Blvd, El Paso
Booked: Tue, Oct 27 · 8–10 am

A caller's phone photo of the inside of a warm refrigerator, with frost on the back air vent and water pooled under the crisper drawers

The sticker, before the visit.

The model sticker and the symptom land on the work order before you load the van.

Model and serial sticker on the side wall, photographed for the tech.
Frost around the air vent at the back: likely a defrost problem.
Water pooled under the crisper drawers: the defrost drain may be blocked.

What Jake knows about appliances.

The owner of a small appliance repair company at the side door of his van, parts bins behind him, reading his phone

Jake for appliance repair companies, at a glance
Fridge not cooling	Jake tells the caller to keep the doors shut and books your first open visit. A closed fridge keeps food safe about 4 hours.USDA Food Safety and Inspection Service
Brands	He tells callers which brands you repair, and says so plainly when it's one you don't, before a truck goes out.
Model number	He gets a photo of the model and serial sticker by text, so you can look up the part before the visit.
Warranties	A maker can't void a warranty only because an independent shop did repairs the warranty doesn't cover. Jake asks whether the appliance is still under the maker's warranty and writes it on the order.Magnuson-Moss Warranty Act; FTC rule, 16 CFR 700.10
Answers	Every call, on the first ring, day and night.
Languages	English and Spanish, switching in the same call.
Books into	His own calendar, Google Calendar, Jobber, Workiz or Housecall Pro.
Price	From $79 a month for 100 calls. Spam and hang-ups are free.
Setup	About 15 minutes. You keep your number.

Updated October 19, 2026

Questions owners ask.

Jake for every trade.

Let Jake answer your repair line.

Leave your website. Jake learns your brands, fees and service area before his first call. Free for 7 days or 15 calls once your spot opens.

A technician sliding a repaired refrigerator back into its kitchen nook while the homeowner unpacks groceries from a cooler