AI answering service, day and night.
An AI answering service picks up with a voice agent instead of an operator. Jake answers on the first ring, books the job instead of taking a message, and speaks Spanish when callers do.
- Answered
- 13
- After hours
- 6
- Missed
- 0
- 10:40 pmGas smell · Told to leave, on-call alerted
- 9:15 pmBurst pipe · On-call plumber on the line
- 7:50 pmPrice shopper · Booked Saturday
- 6:35 pmLeak under a sink · Booked 8 am
Voicemail, a live service or Jake.
What changes for the caller, and for you, with each way of answering the phone.
| Voicemail | Live answering service | Jake | |
|---|---|---|---|
| Who picks up | A recording. The caller leaves a message, or calls the next company. | An operator, usually within a few rings. | Jake, on the first ring, every time. |
| Nights and weekends | Always on, but it's still a recording. | On most plans, sometimes at a higher rate. | Every hour of every day, at the same price. |
| Booking the job | No. You call back later. | Often a message for you to return; booking is an extra on some services. | Booked into your calendar while the caller is on the line. |
| Spanish | No. | On some plans, often for an extra fee. | Yes, switching in the same call, on every plan. |
| Photos of the job | No. | Rarely. | Texts the caller a link during the call and reads what they send. |
| What you pay for | Nothing, plus the jobs that go elsewhere. | By the minute or by the call, plus extras. | By the call, from $79 a month for 100 calls. Spam is free. |
Nights, weekends and Spanish.
The calls an office can't answer, and what Jake does with them.
Caller
Our AC just quit and it's 90 degrees in the house.
Jake
We can have a tech there at 8 tomorrow. I'll text you a link, so you can send a photo of the unit tonight.
Booked
9:42 pm
After-hours answering service
After you close, Jake answers the way he does at noon: he finds out what's wrong, books the next open slot and puts through the urgent calls you choose.
Caller
Our AC just quit and it's 90 degrees in the house.
Jake
We can have a tech there at 8 tomorrow. I'll text you a link, so you can send a photo of the unit tonight.
Booked
3:07 am
24/7 answering service
Every hour of every day, holidays included, and as many calls at once as come in. Nobody waits on hold, and the 3 am caller gets the same answers as the 3 pm one.
Caller
There's water coming through the ceiling.
Jake
Shut the main valve first, by the street or where the line comes in. I'm getting our on-call plumber on now.
Put through
6:15 pm
Bilingual answering service
Jake answers in English and switches to Spanish when the caller does, in the same call, on every plan. The work order reaches you in English.
Caller
¿Hablan español? Se me cayó una rama encima de la cerca.
Jake
Sí, claro. Le mando un enlace por mensaje para que me envíe una foto, y le apartamos el jueves por la mañana.
Booked
Questions owners ask.
Stop sending calls to voicemail.
Leave your website. Jake reads it before his first call. Free for 7 days or 15 calls once your spot opens.
