Stuck door? Booked today.

Yes. When a caller says the car is shut in or the door won't close, Jake books the first open slot today, or puts the call through to your on-call tech if you choose that. He tells the caller not to lift the door by hand, and texts you the work order with the address and the photo.

He tells them not to. A torsion spring holds the weight of the whole door, and winding one without training and the right bars can cause serious injuries. He gives your price for a pair installed, if you've given him one, and offers the next open slot. He never walks a caller through the repair.

Often, yes. He asks if the caller heard a loud bang, if the opener hums while the door stays put, and if there's a gap in a spring. A photo by text usually settles it. He writes what he found on the work order, and your tech confirms it on site before quoting.

Both. For a new door he asks the width, the style the caller wants and whether the opener stays, then books a visit to measure. For repairs he books a service call. He quotes only the prices you give him, such as your service call fee, and leaves the price of a new door to your tech.

Yes. Forward only the calls you miss, and Jake picks up when nobody in the office does: early mornings, evenings, Sundays and busy hours. Your office keeps every call it answers. Each call Jake takes becomes a work order texted to you, and spam and hang-ups don't count toward your plan.