Can Jake tell an AC emergency from a call that can wait?

Yes, by your rules. You tell him which calls are urgent, such as no cooling with someone elderly or a baby in the house, or no heat in a freeze. Those go straight to your on-call tech. A noisy unit or a tune-up gets the next opening on your calendar.

Will Jake quote a price for a new AC system?

No. A new system is priced after a load calculation and a look at the ductwork, so Jake books an in-home estimate. He tells the caller you offer financing if you do, and quotes only the prices you give him, such as your diagnostic fee or a tune-up.

Will Jake tell callers about my maintenance plan?

Yes, if you want him to. When a caller books a tune-up or a repair, he can mention your plan, what it costs and what it includes, in your words. If the caller says they're already on the plan, he notes it on the work order for the tech.

Can Jake handle the calls in the first 100-degree week?

Yes. Jake answers as many calls as come in at once, so nobody gets a busy signal or voicemail when every AC in town is running hard. He books the openings you have and puts the urgent calls through. Past your plan's calls he keeps answering, and extra calls are billed per call.

Which HVAC scheduling software does Jake book into?

Jake books into his own calendar, Google Calendar, Jobber, Workiz and Housecall Pro, so jobs land where your techs already look. Each job carries the caller's answers and any photos they texted. ServiceTitan isn't supported yet; with it, he books into his own calendar and texts you each job.

HVAC calls, techs booked.

Jake is an HVAC answering service. He picks up on the first ring, day and night, finds out what the system is doing and books the tech. Try him as a San Antonio AC company.

Acme Heating & Air

A sample heating and air conditioning business in San Antonio, Texas

Services: AC repair, heating repair, AC and furnace installation, tune-ups, duct cleaning, maintenance plans
Areas: San Antonio, New Braunfels, Schertz, Boerne, Helotes
Hours: Monday to Saturday, 7 am to 7 pm
Prices: The diagnostic visit is $89. A tune-up is $99. The maintenance plan is $15 a month, with two tune-ups a year.

Calls are recorded. By talking, you accept the Terms and Privacy Policy.

Calls you can't let ring out.

HVAC phones ring hardest in the first 100-degree week, while your techs are up in attics. Four of those calls, and what Jake did.

Caller

The AC quit an hour ago. It's 88 in the house and my mother's on oxygen.

Jake

I'm getting our on-call tech on the line now. Close the blinds and keep her in the coolest room while you wait.

Put through

11:40 pm
No cooling
On-call tech on the line in 35 seconds
Caller
The AC quit an hour ago. It's 88 in the house and my mother's on oxygen.
Jake
I'm getting our on-call tech on the line now. Close the blinds and keep her in the coolest room while you wait.
Put through
6:10 am
No heat
Booked today 8 to 10 am, flagged no heat
Caller
It's 24 degrees out and the heat won't come on. The furnace just clicks.
Jake
Check the thermostat is set to heat and has fresh batteries. If it still clicks, we can be there this morning. The diagnostic visit is $89.
Booked
1:15 pm
Price shopper
Tune-up booked Tuesday 9 to 11 am
Caller
What do you charge to check the AC before summer?
Jake
A tune-up is $99. Or the maintenance plan is $15 a month and covers two tune-ups a year, spring and fall.
Booked
8:45 pm
Water from the ceiling
Booked tomorrow 7 to 9 am, Marcus texted the details
Caller
Water's dripping through the ceiling right under where the attic unit is.
Jake
That's often a clogged condensate drain. Turn the system off at the thermostat so it stops making water, and put a bucket down. I'll text Marcus now.
Texted you

An HVAC technician kneeling in a hot attic beside the air handler, clearing its condensate drain line by headlamp

The questions your dispatcher asks.

Jake asks what a good HVAC dispatcher asks, so the tech loads the right parts and knows how urgent the call is.

What's the system doing: blowing warm air, not coming on, short-cycling, leaking or freezing up?
Is the outdoor unit running, and is the fan on top turning?
What does the thermostat show? Is it set to cool, and are the batteries good?
Is anyone at home elderly, a baby or on medical equipment? That moves the call up.
How old is the system, and is the heat a gas furnace, a heat pump or electric strips?
Is the indoor unit in the attic, a closet or the garage? Then the address and a gate code.

Work order

Caller: Teresa Villanueva · (210) 555-0137
Job: AC blowing warm, ice on the line outside
Details: Split system, about 14 years old, air handler in the attic. Ice on the suction line (from the photo)
Address: 5631 Timberhill Dr, San Antonio
Booked: Tue, Oct 20 · 7–9 am

A caller's phone photo of an outdoor AC unit beside a brick wall, the large copper line into it coated in ice

He sees the unit before you do.

One photo of the outdoor unit shows the ice, the coil and its age before the truck leaves.

Ice on the large copper line: low airflow or low refrigerant.
Grass and cottonwood fluff packed into the coil fins.
Rusted base: an older unit, so the tech may talk repair or replace.

What Jake knows about HVAC.

An HVAC company owner reading a text beside his service truck, refrigerant cylinders and copper tubing on its shelves

Jake for hvac companies, at a glance
Urgent calls	No cooling in summer and no heat in a freeze ring your on-call phone. You choose which calls count.
Gas and CO	If a caller smells gas or a carbon monoxide alarm is going off, Jake tells them to get everyone out and call 911 before anything else.
Maintenance plans	He tells callers what your plan costs and includes, and books the spring and fall tune-ups.
Texas license	HVAC contracting in Texas needs an air conditioning and refrigeration contractor license from TDLR. Jake gives callers your license number when they ask.Texas Occupations Code, section 1302.251
Answers	Every call, on the first ring, day and night.
Languages	English and Spanish, switching in the same call.
Books into	His own calendar, Google Calendar, Jobber, Workiz or Housecall Pro.
Price	From $79 a month for 100 calls. Spam and hang-ups are free.
Setup	About 15 minutes. You keep your number.

Updated October 19, 2026

Questions owners ask.

Jake for every trade.

Let Jake take the next heat wave.

Leave your website. Jake learns your services, prices and maintenance plan before his first call. Free for 7 days or 15 calls once your spot opens.

Two HVAC technicians setting a new outdoor AC unit on its pad beside a limestone house, the old unit on the grass behind them