Will Jake tell a homeowner their insurance covers the damage?

No. He says the carrier decides, then repeats only what you've told him, such as that inspections are free and you bill insurance directly when the policy covers the damage. He takes the carrier's name, any claim number and whether the caller owns or rents, and puts all of it on the work order.

How does Jake decide which water calls go to my on-call tech?

You choose. You might put through water that's still coming in, sewage and fire calls at any hour, and have him book everything else, such as an old ceiling stain or a musty smell, into your next open inspection. If your on-call person doesn't pick up, he texts them the details.

Can Jake take calls from adjusters and property managers?

Yes. He asks who they're with, the property address and the claim or job number, then puts the call through to you or texts you the details. A property manager reporting a new loss gets the same questions as a homeowner, so a flooded unit is booked the same way as a flooded house.

What happens when a storm brings dozens of calls at once?

Jake answers all of them at the same time, so nobody hears a busy signal or voicemail. Each caller gets the same questions about the source, the rooms and the power, and you get a work order by text for each. Past your plan's calls, he keeps answering, so a storm week never goes to voicemail.

Can Jake tell a caller whether they have mold?

No. He asks where the leak was, how long ago it happened and how big the spotted area is, gets a photo by text and books your inspection. In Texas, removing 25 contiguous square feet or more of mold takes a state license, so the answer comes from your licensed crew on site.

Water damage at 3 am? Answered.

Jake is a water damage answering service. He tells callers how to stop the water, puts emergencies through to your on-call crew and books the inspection. Try him as a Corpus Christi company.

Acme Restoration

A sample water and fire restoration business in Corpus Christi, Texas

Services: water damage cleanup, flood cleanup, mold remediation, fire and smoke damage, storm damage
Areas: Corpus Christi, Portland, Robstown, Rockport
Hours: Open every day
Prices: Inspections and moisture readings are free. Insurance is billed directly when the policy covers the damage.

Calls are recorded. By talking, you accept the Terms and Privacy Policy.

Water doesn't wait for business hours.

Restoration calls come at night, when a supply line lets go or the sewer backs up and the water keeps spreading. Four of them, and how Jake handled each.

Caller

The line to the fridge broke. The kitchen's flooded and it's running into the living room.

Jake

Turn off the small valve behind the fridge or under the sink. If you can't find it, shut the main. Stay away from outlets near the water. I'm getting our on-call crew now.

Crew called

3:06 am
Flooded kitchen
On-call crew lead on the line in 35 seconds
Caller
The line to the fridge broke. The kitchen's flooded and it's running into the living room.
Jake
Turn off the small valve behind the fridge or under the sink. If you can't find it, shut the main. Stay away from outlets near the water. I'm getting our on-call crew now.
Crew called
6:40 am
Sewage backup
On-call tech connected, crew booked for 8 am
Caller
Sewage came up through the shower drain. It's on the bathroom floor and the hall carpet.
Jake
Keep everyone and the pets out of those rooms, and don't flush or run any water. Sewage needs a crew in protective gear. I'm putting you through to our on-call tech.
Urgent
10:15 am
Insurance question
Free inspection booked Tuesday 1 to 3 pm, carrier on the order
Caller
Will my insurance pay for this? The water heater leaked into the hall closet.
Jake
Your carrier decides that, so I can't promise it. We bill insurance directly when your policy covers the damage, and the inspection is free. Do you have a claim number yet?
Booked
4:30 pm
Mold after a leak
Mold inspection booked Thursday 9 to 11 am, with the photo
Caller
We had a leak under the sink last month. Now it smells musty and there are black spots on the cabinet wall.
Jake
Our tech can check it with a moisture meter, and that's free. About how big is the spotted area? Can I text you a link for a photo?
Booked

Two restoration technicians in respirators cutting out the bottom two feet of wet drywall in a den, a dehumidifier running behind them

Six questions before the truck leaves.

Jake asks what your best dispatcher would, so the crew knows the kind of water, the equipment to load and the claim details.

Is water still coming in? If it is, where's the shut-off, and can you reach it?
Where did it come from: a supply line, an appliance, the AC, a backed-up drain or the rain?
How many rooms, which floors, and about when did it start?
Is any water near outlets or the breaker box? Is the power still on in those rooms?
Who is your insurance carrier, and do you have a claim number yet?
Do you own the home or rent it? If you rent, does the landlord know?

Work order

Caller: Renee Villarreal · (361) 555-0172
Job: Water through the hallway ceiling from the AC unit in the attic
Details: Ceiling stained and sagging about 3 feet across, carpet wet below (from the photo). Clean water, started around noon.
Address: 3217 Brawner Pkwy, Corpus Christi
Booked: Tue, Oct 20 · 4–5 pm

A caller's phone photo of a hallway ceiling with a brown water stain and sagging drywall, water dripping into a bucket on the carpet

He sees the ceiling before you do.

The caller's photo shows where the water is and how far it has spread, before the crew leaves the shop.

Stain starts at the attic hatch, under the AC unit.
Ceiling sagging about 3 feet across: the drywall is holding water.
Carpet wet around the bucket: the pad is likely soaked.

What Jake knows about water.

The owner of a restoration company on the lift gate of a box truck loaded with dehumidifiers, reading a message on her phone

Jake for restoration companies, at a glance
Emergencies	Water still coming in, sewage in the house and fire calls ring your on-call phone. A dry, old stain books an inspection.
First call	He asks what the industry standard lists for a restorer's first contact: the source, when it started, whether it's stopped, and how many rooms and floors are wet.ANSI/IICRC S500, 5th edition, section 10.5
Sewage	Sewage and backflow from beyond a trap are Category 3 water. Jake keeps the caller out of it and leaves the category to your tech's inspection.ANSI/IICRC S500, 5th edition, section B
Texas mold license	Removing 25 contiguous square feet or more of mold takes a TDLR license, and one license holder can't both assess and remediate the same project. Jake gives callers your license number when they ask.Texas Occupations Code, sections 1958.102 and 1958.155
Answers	Every call, on the first ring, day and night.
Languages	English and Spanish, switching in the same call.
Books into	His own calendar, Google Calendar, Jobber, Workiz or Housecall Pro.
Price	From $79 a month for 100 calls. Spam and hang-ups are free.
Setup	About 15 minutes. You keep your number.

Updated October 19, 2026

Questions owners ask.

Jake for every trade.

Let Jake take the 3 am calls.

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