Hail calls, inspections booked.

Jake answers all of them, as many at once as come in, so nobody hears a busy signal or voicemail. On each call he takes the address, the damage and the claim details, and books free inspections into the open slots on your calendar. If the storm takes you past your plan's calls, he keeps answering.

Yes. He books both into his own calendar, Google Calendar, Jobber, Workiz or Housecall Pro, with the insurer, the claim number and the date of loss on the work order. The homeowner gets a text with the time, and Jake can call the day before to confirm the visit.

He takes the details: the insurer, the claim number, the date of loss and when the adjuster is coming. He tells callers what you've told him, such as that inspections are free and you work with every major insurer. He doesn't give coverage advice or say what a claim will pay.

Yes. You forward your number to Jake for every call, or only the ones you don't pick up. He answers, books the inspection and texts you the work order, so it's waiting when you climb down. Calls you mark as urgent, such as water coming through a ceiling, he puts through to you.

Yes. When a homeowner starts in Spanish, Jake switches in the same call and asks the same questions: the leak, the storm date, the insurer and the claim number. He books the inspection and writes the work order in English, so your crew reads it like every other job.